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Class Communication Messages

There are several Communication Message for Classes. The default Subject, Body and Trigger information for each message is listed below. These may differ than what your System Administrator set up in the root LearnCenter. You have the ability to edit message defaults on a per-LearnCenter basis. See Editing Communication Messages and Communication Message - Automation for instructions.

Some messages can be configured using triggers and some with multiple action dates. The following table lists all available messages, and their action date and trigger availability.

Message Name Recipient Subject Message Body Before/ Upon/ After Action Date Configurable by Time Frame Description Trigger Available
Class Completion Certificate User Class Completion Certificate Dear [[User First Name]] [[User Last Name]], You have completed the class [[Class Name]] and have obtained the attached certificate. Please view and print the attached certificate for your own records. Upon Date Completed Yes This message is sent to Users upon completion of a Class. Yes
Class Completion Certificate User Class Completion Certificate Dear [[User First Name]] [[User Last Name]], You have completed the class [[Class Name]] and have obtained the attached certificate. Please view and print the attached certificate for your own records. Upon Class Completion Date No This message is sent to Users upon completion of a Class to which a Certificate is mapped. No
SCORM Class Content Change User Class Contents Changed Dear [[User First Name]] [[User Last Name]], The content of the class - [[Class Name]] has been changed. Please retake this class. Upon Date Changed Yes This message is sent to the User when the content of the SCORM Class is changed (only if the User selects to send this message while re-importing the same Class through SCORM importer). Yes
Supervisor Class Survey Supervisor Survey Follow-up sent to [[User First Name]] [[User Last Name]] for Class Dear [[Supervisor First Name]] [[Supervisor Last Name]], A follow-up survey [[Survey Name]] has been sent to [[User First Name]] [[User Last Name]]. Upon Survey sent to User No This message is sent to the User's supervisor after the survey follow-up message is sent to the User. No
Supervisor Class Survey Followup Supervisor Supervisor Survey Follow-up for Class Dear [[Supervisor First Name]] [[Supervisor Last Name]], The User [[User First Name]] [[User Last Name]] has completed a class [[Class Name]]. Please complete the survey [[Supervisor Survey Name]] for this class. After Date Completed No This message is sent to the User's supervisor after the User completes a Class. (and if that Class has a follow-up survey for supervisor) No
User Class Survey Followup User Survey Follow-up for Class Dear [[User First Name]] [[User Last Name]], Please complete the survey [[Survey Name]]. After Date Completed No This message is sent to the User after s/he completes a Class (and if that Class has a follow-up survey). No

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